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To demonstrate leadership and commitment to the QMS, top management should fulfil the following responsibilities:
The leadership team of the organisation must show dedication and leadership in prioritising customer satisfaction. To achieve this, they must ensure that the organisation:
By demonstrating this commitment to customers, the organisation can increase customer loyalty and trust, which can lead to increased revenue and long-term success.
The quality policy is a formal statement by the top management of an organisation, expressing their overall intent and direction with regard to quality.
It outlines the path that the organisation intends to take in terms of quality, and its development.
According to the standard, the quality policy should be reviewed for continued suitability at least once a year to ensure that it remains relevant to the organisation’s goals and objectives.
In order to create an effective quality policy the following should be taken into account.
The quality policy should be documented and maintained by the organisation.
This information should be communicated to the entire organisation to ensure that all staff members are aware of the policy and understand their role in achieving it.
The purpose of communicating the quality policy to all staff members is to reinforce the organisation’s commitment to quality and to ensure that all employees understand their responsibilities in achieving this goal.
When employees are aware of the organisation’s commitment to quality and understand their role in achieving it, they are more likely to be motivated to work collaboratively towards the common goal of delivering high-quality products and services.
By emphasising the importance of the quality policy, the organisation can create a culture of quality that is integrated into its operations. This can lead to improved efficiency, reduced waste, and increased customer satisfaction. In addition, a strong quality culture can help to identify and address potential quality issues before they become problems, reducing the risk of product recalls or other quality-related incidents.
Top management holds the responsibility to assign, communicate and ensure the understanding of the relevant roles and authorities within the organisation. This is crucial for the effectiveness of the quality management system.
Top management should assign the responsibility and authority for the following:
By assigning these responsibilities and authorities, top management can ensure the successful implementation and maintenance of the quality management system. It is also essential to communicate these responsibilities and authorities clearly to avoid confusion or misunderstandings within the organisation.
Furthermore, assigning these roles and authorities demonstrates the commitment of top management to the QMS’s success, customer satisfaction, and continuous improvement.