A collection of helpful guides to help you improve your understanding of specific standards and their impacts on your business.
This standard aims to enable organisations to better fulfil the requirements of their customers and other stakeholders. This is accomplished by establishing a framework that guarantees consistent quality in delivering goods and/or services.
The standard is founded on seven principles of quality management, which encompass a strong emphasis on customer satisfaction. These seven principles are:
The quality management system based on the International Standard can help organisations to provide products and services that consistently meet the expectations of customers and comply with applicable statutory and regulatory requirements.
Implementation of the quality management system can also facilitate opportunities to improve customer satisfaction by meeting their needs and expectations.
The system can help organisations to identify and address risks and opportunities associated with their context and objectives, leading to improved performance and better outcomes.
By adopting the quality management system, organisations can demonstrate their conformity with the specified requirements of the International Standard, which can enhance their credibility and reputation in the market.
The ISO 9001:2015 Seven Quality Management Principles utilise the Plan Do Check Act cycle to guide performance improvement and implement the necessary elements for a strong and reliable Quality Management System.
The combination of these principles and the cycle results in a Quality Management System that continuously improves over time.
Clause 4 and 5 in the centre
Plan: Plan the action ( Clause 6)
Do: Implement the plan (Clause 7 and 8)
Check: Check that the desired goals has been archived( Clause 9)
Act: Act to embed the new state or revisit the PDCA cycle if the desired state has not been achieved. (Clause 10)
ISO 9001 is related to ISO 9000 and ISO 9004 in the following ways:
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