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ISO 9001 Clauses Overview

A step-by-step overview of all the ISO 9001 clauses, with links to in-depth walkthroughs of each annex.


Annex A Controls

A step-by-step overview of all the annex a controls in ISO:27001, with links to in-depth walkthroughs of each annex.


Helps businesses identify the areas that the QMS will cover, which can include specific products, services, or processes.


Emphasises the importance of the leadership team’s involvement in the QMS’s operation. This clause highlights the need for management commitment and involvement to ensure the QMS’s success.

  • 5.1.1 General
  • 5.1.2 Customer focus
  • 5.2.1 Establishing the quality policy
  • 5.2.2 Communicating the quality policy


Requires businesses to develop a plan for achieving their quality goals and identifying and mitigating risks that could impact their QMS.


Covers how businesses will support the operation of their QMS to ensure it runs efficiently. This includes providing resources, ensuring employee competence, and establishing communication channels.

  • 7.1.1 General
  • 7.1.2 People
  • 7.1.3 Infrastructure
  • 7.1.4 Environment for the operation of processes
  • 7.1.5 Monitoring and measuring resources

           – General

           – Measurement traceability

  • 7.1.6 Organisational knowledge
  • 7.5.1 General
  • 7.5.2 Creating and updating
  • 7.5.3 Control of documented information


Provides details on the day-to-day processes and operations within a business, including how performance will be tracked.

  • 8.2.1 Customer communication
  • 8.2.2 Determining the requirements for products and services
  • 8.2.3 Review of the requirements for products and services
  • 8.2.4 Changes to requirements for products and services
  • 8.3.1 General
  • 8.3.2 Design and development planning
  • 8.3.3 Design and development inputs
  • 8.3.4 Design and development controls
  • 8.3.5 Design and development outputs
  • 8.3.6 Design and development changes
  • 8.4.1 General
  • 8.4.2 Type and extent of control
  • 8.4.3 Information for external providers
  • 8.5.1 Control of production and service provision
  • 8.5.2 Identification and traceability
  • 8.5.3 Property belonging to customers or external providers
  • 8.5.4 Preservation
  • 8.5.5 Post-delivery activities
  • 8.5.6 Control of changes


  • Analysing and monitoring how well a business is operating against the requirements of its QMS.
  • Establish processes for measuring and evaluating their QMS’s effectiveness.
  • 9.1.1 General
  • 9.1.2 Customer satisfaction
  • 9.1.3 Analysis and evaluation
  • 9.3.1 General
  • 9.3.2 Management review inputs
  • 9.3.3 Management review outputs


  • Requires businesses to use the results of their performance evaluations to improve their processes continually. 
  • Identifying areas for improvement and taking action to make changes that will lead to better results.