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Improving the effectiveness and efficiency of the organisation quality management system (QMS) is an ongoing process that should be ingrained in the organisation’s culture.
Organisation should identify opportunities for improvement and implement actions to address them, and evaluate the effectiveness of these actions and take corrective actions if necessary.
To meet the requirements of clause 10.1, the organisations should:
Organisations should have a process in place to identify, document, review, and take corrective action for nonconforming products or services.
Nonconformity refers to a situation where a product or service does not meet the specified requirements, whether it be due to a malfunction, deviation, or omission. Organisation should have a process in place to identify and document such instances, as well as to determine their causes and take appropriate corrective action to prevent their recurrence.
To meet the requirements of clause 10.2, organisations should:
Continual improvement is necessary for the effectiveness of the quality management system (QMS).
In order to provide a continuous improvement the organisations should: